Problem reaching OpenAI

Bug Report
1

I’m getting “Problem reaching OpenAI” error message. I’ve tried: updating Cursor, closing & reopening, using a different model. I’m not using my API key. Has anyone else had experience with this? What’s the solution?

The request ID is e67330ac-2b1f-404e-a30a-28ad8f520314.

Screenshot 2023-10-05 at 19.02.12

2

I encountered same issue, on both my local cursor and via ssh server host, for Pro tier user. :smiling_face_with_tear:

req-id: ed334456-8f6a-470d-9f43-8253df36f19a

3

i restarted the deployment. can you check again. hoping that it is down now.

4

Thanks, I realize it may be caused by my network, now I am at office rather than my home, where I need http proxy to access internet, i tried configure http proxy in settings as VS Code do, while it seems not taking effect.

Any suggestions on this, please? Thanks!

5

Update:

this should be some kind of corruption on configuration level, after cleaning up(with app cleaner on macOS) cursor and a fresh install, everything is fine now.

6

oh, interesting. i will look into it more! please keep reporting when you see more problems.

7

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Guys am facing the same issue , with gpt 3.5 , yesterday and day before when i used cursor it was all fine , but today its buggin out even after closing and restarting cursor. Please help. Also even I use mac m1 , can you please tell me if that is the issue?

Edit 1:
Also another thing , it counts the requests to OpenAI on the dashboard even-though reaching openAI servers failed, If you have a fix please tell me.

Edit 2:
Also another quick observation , it does work for GPT-4 , but gpt3.5 is not working , maybe theres some issue there?

8

Seems like we we had a server outage at that time but it should be back to normal now. Does this issue still persist for you?

9

Hey checked just now , seems to be working again , thank you

10

Yep had an intermittent problem at that time. Apologies about this!